Who: Dana Wilde – Bestselling Author of Train Your Brain, Creator of The Celebrity Formula, and Host of The Mind Aware Show
What This Show is About: Three Guidelines for Five-Star Customer Experiences
Dana had a customer service experience that got her thinking about client experience. Are you following these three guidelines to make sure your customers are having the best possible experience?
The Mind Aware Show is Positive Mindset for Entrepreneurs. Dana Wilde, the #1 bestselling author of Train Your Brain, delivers motivation, marketing ideas, and business tips designed to breakthrough your limiting beliefs, and manifest freedom and success in your business. Dana Wilde goes beyond positive thinking and the Law of Attraction. This show is the ultimate in Entrepreneur Mindset. Click here to ask Dana: https://www.danawilde.com/askdana.
Please check out our episode notes below…
01:55 – Tune in here for the BACKGROUND STORY on Dana’s recent customer service experience.
04:25 – Discover how Dana views CUSTOMER SERVICE (different perspective).
05:40 – FIRST area that Dana looks at regularly when it comes to customer experience (this relates to ONBOARDING).
08:00 – SECOND area that Dana looks at regularly when it comes to customer experience (this relates to a customer’s CONTACT).
10:14 – THIRD area that Dana looks at regularly when it comes to customer experience (this relates to IMPROVEMENTS and REVISIONS).
13:50 – Learn about how you can IMPROVE on your customer experience.
Where to Learn More: http://www.danaclass.com